Ratu188 is committed to protecting the privacy and personal data of every player on our platform. This Privacy Policy explains in plain language what we collect, why we collect it, how we use it, who share it with, and the rights you hold over your own data.
📅 Last Updated: 1 January 2026This Privacy Policy ("Policy") issued by Ratu188 ("Ratu188", "we", "us", "our"), the internationally licensed online casino and sports betting platform operating atratu188.cam. This Policy describes how Ratu188 collects, uses, processes, stores, and protects the personal data of individuals ("Users", "Players", "you") who access or register on the Ratu188 platform.
Ratu188 takes data privacy seriously. We process your personal data only to the extent necessary to provide our services, fulfil our legal and licensing obligations, and improve your experience on the platform. We do not sell, rent, or trade your personal data to third parties for their own marketing purposes — ever.
By registering an account or using any service on the Ratu188 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, you must refrain from using the platform.
Malaysian users: Ratu188 operates as an internationally licensed offshore platform. This Policy is designed to meet internationally recognised data protection standards. Malaysian users who wish to exercise data rights or raise privacy concerns should contact our support team as described in Section15 of this Policy.
In this Privacy Policy, the following terms shall have the meanings set out below:
| Term | Definition |
|---|---|
| "Personal Data" | Any information that identifies or can reasonably be used to identify a living individual, directly or indirectly — including name, email address, IP address, device identifiers, and financial data. |
| "Processing" | Any operation performed on personal data, including collection, recording, storage, use, disclosure, and deletion. |
| "Data Controller" | Ratu188, as the entity that determines the purposes and means of processing personal data collected through the platform. |
| "Data Processor" | A third-party service provider that processes personal data on behalf of Ratu188, under contractual instructions and data protection obligations. |
| "KYC Data" | Identity verification documents and information collected as part of Ratu188's Know Your Customer obligations — including government-issued ID, proof of address, and payment method verification. |
| "Cookies" | Small text files placed on your device by the Ratu188 platform to store session data, preferences, and usage analytics. |
| "Consent" | A freely given, specific, informed, and unambiguous indication of your agreement to the processing of your personal data for a stated purpose. |
Ratu188 collects the following categories of personal data in the course of providing its services:
Ratu188 collects personal data through the following means:
Ratu188 processes your personal data for the following specific purposes:
| Purpose | Data Categories Used |
|---|---|
| Account creation and management | Registration data, device data |
| Age verification and21+ compliance | Date of birth, KYC identity documents |
| Payment processing and fraud prevention | Financial data, KYC data, IP address |
| Regulatory compliance and AML/CTF obligations | KYC data, transaction history, communications |
| Responsible gambling management | Betting activity, responsible gambling settings |
| Customer support and dispute resolution | Communications data, account data |
| Platform security and abuse prevention | Device data, IP address, session logs |
| Personalised platform experience and analytics | Gaming activity, device data, cookie data |
| Promotional communications (with consent) | Email address, betting preferences |
Ratu188 processes your personal data on the following legal bases, as recognised under internationally applicable data protection frameworks:
Ratu188 does not sell, rent, or commercially trade your personal data. We share your data only in the following circumstances and only to the extent strictly necessary:
Personal data necessary to process your transactions is shared with integrated payment service providers, including Maybank2u, CIMB Clicks, Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, and cryptocurrency processing partners. These providers are contractually bound to process your data solely for payment facilitation purposes.
KYC documents and identity data are shared with third-party identity verification service providers engaged by Ratu188 to perform age verification, document authentication, and AML screening. All such providers are subject to contractual data protection obligations.
Technical service providers — including cloud hosting, customer support software, and platform analytics providers — may process certain data on Ratu188's behalf as data processors. They are prohibited from using this data for any purpose other than providing services to Ratu188.
Ratu188 may disclose personal data where required to do so by law, court order, regulator instruction, or under its gaming licensing obligations — including disclosure to relevant authorities in connection with AML/CTF investigations.
No sale of data: Ratu188 will never sell, rent, or share your personal data with third-party advertisers, data brokers, or marketing companies. Any data sharing with third parties is strictly limited to service delivery and legal compliance as described in this section.
Ratu188 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by our licensing and legal obligations. The following indicative retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Licensing obligation |
| KYC identity documents | Duration of account + 5 years after closure | AML/CTF legal obligation |
| Financial transaction records | Duration of account + 7 years after closure | Financial regulatory obligation |
| Gaming and betting activity logs | Duration of account + 3 years | Licensing obligation / dispute resolution |
| Customer support communications | 3 years from last contact | Legitimate interest / dispute resolution |
| Cookie and analytics data | Up to 13 months | Consent / legitimate interest |
Upon expiry of the applicable retention period, Ratu188 will securely delete or anonymise your personal data in accordance with our data destruction procedures. Where you have requested erasure and no overiding legal retention obligation applies, Ratu188 will process the erasure within 30 days.
Ratu188 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, and misuse:
Your responsibility: You are responsible for maintaining the security of your own account credentials. Never share your Ratu188 username or password with any third party. If you suspect your account has been compromised, contact our24/7 support team immediately via Live Chat.
The Ratu188 platform uses cookies and similar tracking technologies to operate correctly, remember your preferences, and analyse platform usage. The following categories of cookies are used:
| Cookie Type | Purpose | Required? |
|---|---|---|
| Strictly Necessary | Session management, authentication, security functions — the platform cannot operate without these | Yes — always active |
| Functional | Remembering your language preference, game display settings, and responsible gambling tool configurations | Recommended |
| Analytics | Aggregated usage data to understand how players interact with the platform — used to improve user experience | Consent required |
| Marketing | Tracking of promotional campaign effectiveness — used to measure return from advertising spend | Consent required |
You may manage your cookie preferences through your browser settings. Disabling strictly necessary cookies will impair the functionality of the Ratu188 platform. Analytics and marketing cookies can be declined without affecting your ability to access the platform's core services.
Subject to applicable law and Ratu188's overiding legal retention obligations, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact the Ratu188 support team as described in Section 15:
Request a copy of the personal data Ratu188 holds about you, including details of how it is processed.
Request correction of any inaccurate or incomplete personal data held your account.
Request deletion of your personal data where no overriding legal retention obligation applies. Note: KYC and financial data must be retained for regulatory periods.
Request that Ratu188 limit the processing of your personal data in certain circumstances — for example, while a rectification request is being assessed.
Request a copy of the personal data you provided to Ratu188 in a structured, commonly used, machine-readable format.
Object to processing of your personal data based on legitimate interests — including profiling for marketing purposes. You may opt out of promotional communications at any time.
Ratu188 will respond to all verified data subject requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further 30 days, in which case you will be notified of the extension and reason for the delay.
The Ratu188 platform is strictly for players aged 21 years and above. We do not knowingly collect or process the personal data of individuals under the age of 21. Age verification through mandatory KYC documentation is required prior to processing any withdrawal from a Ratu188 account.
If Ratu188 becomes aware that personal data has been collected from a person under the age of 21, the account will be immediately suspended, all transactions will be reviewed, and the data will be deleted in accordance with applicable regulations. If you believe that a person under the age of 21 has registered an account on the Ratu188 platform, please contact our support team immediately.
🔞 Strict21+ Enforcement: Ratu188 enforces a minimum age of 21 years for all casino and sports betting activities. This is verified through mandatory KYC identity document submission. No exceptions are made. Ratu188 urges parents and guardians to supervise minors' access to online platforms and to use parental control software where appropriate.
As an internationally licensed platform, Ratu188 may transfer your personal data to countries or territories outside Malaysia for the purposes of processing, storage, or service delivery. Such transfers may involve data being processed in jurisdictions that have data protection frameworks that differ from those applicable in Malaysia.
Where personal data is transferred to third parties located outside of your home jurisdiction, Ratu188 ensures that appropriate safeguards are in place — including contractual data protection clauses binding the recipient to data handling standards that are substantially equivalent to those described in this Policy.
By using the Ratu188 platform and providing your personal data, you acknowledge and consent to such transfers as may be necessary to provide the services described herein.
Ratu188 reserves the right to update or revise this Privacy Policy at any time. The date of the most recent update is displayed prominently at the top of this page. Where changes are material — for example, where we introduce new categories of data processing or new purposes — we will use reasonable endeavours to notify registered Users by email or in-platform notification prior to the changes taking effect.
Your continued use of the Ratu188 platform following the publication of any revised Policy constitutes your acceptance of the updated terms. We recommend that you review this page periodically to remain informed of how your data is being handled.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact the Ratu188 data protection team through the following channels:
For responsible gambling enquiries, self-exclusion requests, or concerns about problem gambling, please visit our Responsible Gambling page, which contains detailed information on available tools and professional support resources.
For general questions about how Ratu188 works, please visit our FAQ page or our Terms & Conditions.
These are not just policy clauses — they are active practices embedded in how Ratu188 is built and operated every day.
Every byte of data exchanged between your device and the Ratu188 platform is protected by TLS encryption. Whether you're depositing via Maybank2u in KL or checking your balance in Penang, your data is always secured in transit.
Ratu188 does not sell, rent, or commercially share your personal data with third-party advertisers, data brokers, or marketing companies. Your data is used only to provide and improve our services — not as a revenue stream.
You can request access to, correction of, restriction of, or deletion of your personal data at any time through our24/7 support team. Verified data subject requests are processed within 30 days — no runaround, no endless forms.
Your identity documents are stored with AES-256 encryption at rest, accessible only to authorised personnel for compliance purposes. KYC data is never used for profiling, marketing, or any purpose beyond age and identity verification.
Ratu188 maintains a documented incident response procedure. If a data breach occurs that poses a risk to your rights, you will be notified promptly and clearly — not buried in a generic platform announcement weeks later.
We keep your data only as long as required — either by our licensing obligations or by your active use of the platform. When retention periods expire, data is securely deleted or anonymised using documented destruction procedures.
Our multilingual support team handles data access requests, deletion requests, and privacy enquiries in English, Bahasa Melayu, and Chinese — around the clock.
🔞 21+ Only · Play Responsibly · Ratu188 is an internationally licensed offshore platform · Privacy Policy last updated 1 January 2026